FAQ-ArenaDigitalBoutique

ArenaDigitalShop

1. How do I receive my ebook after purchase?

Your ebook is delivered instantly to your email as soon as your payment is confirmed.
You’ll also see the download link on the order confirmation page.


2. What format are the ebooks?

All our ebooks are provided in PDF, compatible with:
✔ Phone
✔ Tablet
✔ Laptop
✔ All reading apps (Books, Adobe Reader, etc.)


3. I didn’t receive my ebook. What should I do?

Check your spam/junk folder first.
If the email is not there, contact us and we will resend your ebook immediately.


4. Can I get a refund?

Since our products are digital and instantly accessible, refunds are only possible if:

  • You purchased the same item twice

  • You received a damaged or corrupted file

  • You didn’t receive your ebook

We are here to help with any issue.


5. Can I read the ebook on my phone?

Yes! All our ebooks work perfectly on smartphones.
Just open the PDF with your reading app.


6. Do you update your ebooks?

Yes. When an ebook gets updated, customers receive the new version for free by email.


7. Are my payments secure?

Absolutely. Our store uses Shopify Secure Payments, one of the safest online payment systems.
Your information is encrypted and never stored.


8. Can I share the ebook with others?

No. All ebooks are licensed for personal use only.
Sharing, reselling, or distributing the file is not allowed.